[That's definitely another beacon for "distressed normie" if she ever saw one. How many did they nab this round? This is honestly sad... bad... sbad... She does genuinely feel for them, but there's no changing the reality they're facing.

Regardless, the woman's voice that was stern and business-like before has clearly changed, to something much more friendly and gentle as she addresses this newbie personally.]

That's okay. Not everyone here is good at fighting, some end up developing supportive abilities instead. What's your name?

[Let's start this one step at a time.]